Contact Us
Last updated: October 1, 2025
We're Here to Help
Our dedicated support team is ready to assist you with any questions about our tele-consultation platform, medical consultations, billing, or technical issues. We offer multiple ways to get in touch and provide clear response times for all inquiries.
MEDICAL EMERGENCY
If you are experiencing a medical emergency, DO NOT use this contact form or our platform.
1Contact Methods
Phone Support
1-800-CONSULT
(1-800-266-7858)
Available 24/7
Immediate assistance
Email Support
support@consultcure.com
General inquiries & support
Response within 24 hours
Business days
Live Chat
Available on Platform
Instant messaging support
Mon-Fri 8AM-8PM EST
Real-time assistance
2Customer Support
Our customer support team is here to help with platform navigation, account management, billing questions, and technical issues. We provide comprehensive assistance to ensure you have the best experience with our tele-consultation services.
Support Hours
Response Times
What We Can Help With
Account & Platform
- • Account setup and management
- • Password reset assistance
- • Platform navigation help
- • Profile updates
Technical Support
- • Video call troubleshooting
- • App installation help
- • Browser compatibility
- • Connection issues
Billing & Payments
- • Payment processing
- • Insurance questions
- • Refund requests
- • Billing statements
3Medical Inquiries
For questions about medical consultations, prescriptions, health records, or clinical concerns, please contact our medical support team. Our licensed healthcare professionals and medical staff are available to assist with health-related inquiries.
Medical Support
Email: medical@consultcure.com
Phone: 1-800-CONSULT (Option 2)
Hours: 24/7 for urgent medical questions
Response: Within 2 hours for urgent matters
Medical Inquiries We Handle
- • Prescription questions and refills
- • Medical record requests
- • Follow-up appointment scheduling
- • Treatment plan clarifications
- • Lab result inquiries
- • Referral coordination
Important: For urgent medical concerns that are not emergencies, please call our medical support line directly rather than using email or chat.
4Business Information
Headquarters
Consult Cure, Inc.
123 Health Street, Suite 400
Medical City, CA 90210
United States
Office Hours: Mon-Fri 9:00 AM - 6:00 PM PST
Visiting: By appointment only
Business Details
Specialized Contact Information
Privacy Officer
privacy@consultcure.com
HIPAA & Privacy Concerns
Legal Department
legal@consultcure.com
Legal & Compliance Matters
Media Relations
media@consultcure.com
Press & Media Inquiries
5Contact Form
Use our secure contact form below to send us a message directly. All form submissions are encrypted and handled according to our privacy policy. For urgent matters, please call us directly.
6Emergency Contacts
When to Use Emergency Services
Call 911 Immediately For:
- • Chest pain or heart attack symptoms
- • Difficulty breathing or choking
- • Severe bleeding or trauma
- • Loss of consciousness
- • Stroke symptoms (FAST test)
- • Severe allergic reactions
- • Poisoning or overdose
Other Emergency Resources:
Poison Control: 1-800-222-1222
Crisis Text Line: Text HOME to 741741
National Suicide Prevention: 988
Domestic Violence: 1-800-799-7233
Non-Emergency Urgent Care
For urgent medical concerns that are not life-threatening, consider these options before emergency services:
Consult Cure Urgent
1-800-CONSULT (Option 1)
Available 24/7 for urgent consultations
Local Urgent Care
Find nearest location
For same-day non-emergency care
Your Primary Doctor
Contact directly
For ongoing health concerns
Contact Information
This contact information is current as of October 1, 2025. We regularly update our contact methods and response times to better serve you.