Privacy Policy
Last updated: October 1, 2025
Your Privacy is Our Priority
At Consult Cure, we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information with full HIPAA compliance and industry-leading security measures.
1️⃣ Introduction
At Consult Cure, we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tele-consultation platform and services. We comply with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), to ensure your information is handled with the highest level of security and care.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions about how we handle your information.
2️⃣ Information We Collect
We collect various types of information to provide you with high-quality medical care and improve our services. The information we collect falls into several categories:
Personal Information
Identity & Contact Details
Medical Information
With Patient Consent Health Records & History
Technical Information
Device & Usage Data
Personal Information
We collect personal information that you provide directly to us, including:
- Full name, date of birth, and gender
- Contact information (email, phone, mailing address)
- Emergency contact information
- Insurance information and payment details
- Government-issued identification for verification
Medical Information
Protected Health Information (PHI) - Handled with highest security standards and HIPAA compliance.
As a healthcare provider, we collect and maintain medical information necessary for your care:
- Medical history, diagnoses, treatments, and medications
- Current symptoms and health concerns
- Consultation notes and treatment plans
- Diagnostic test results and medical images
- Family medical history when relevant
Technical Information
We automatically collect certain technical information when you use our platform:
- Device information and browser type
- IP address and location data
- Usage patterns and interactions
- Video/audio quality metrics
3️⃣ HIPAA Compliance
HIPAA Covered Entity
Consult Cure is fully compliant with the Health Insurance Portability and Accountability Act
We have implemented comprehensive administrative, physical, and technical safeguards to protect your health information in accordance with HIPAA regulations and industry best practices.
Protected Health Information (PHI)
Your Protected Health Information (PHI) includes any information that can identify you and relates to your health condition, healthcare services, or payment for healthcare. We protect your PHI through:
Technical Safeguards
- • End-to-end encryption
- • Secure data transmission
- • Access controls
- • Regular security audits
Administrative Safeguards
- • Employee training
- • Privacy officers
- • Business associate agreements
- • Incident response procedures
Minimum Necessary Standard
HIPAA Principle: We follow the minimum necessary standard, using only the minimum amount of PHI necessary to accomplish the intended purpose of use, disclosure, or request.
4️⃣ How We Use Your Information
We use your information for the following purposes, always in compliance with HIPAA and other applicable privacy laws:
Healthcare Services
- • Medical consultations
- • Treatment recommendations
- • Care coordination
- • Medical records maintenance
- • Prescription management
Platform Operations
- • Account management
- • Payment processing
- • Customer support
- • Platform improvements
- • Security monitoring
Legal Compliance
- • Healthcare regulations
- • Legal requests
- • Public health reporting
- • Quality assurance
- • Safety monitoring
5️⃣ Information Sharing and Disclosure
We Do NOT Sell Your Information
We do not sell your personal or medical information to third parties. We may share your information only in specific, limited circumstances as outlined below, always in compliance with HIPAA and other privacy laws.
Healthcare Providers
We may share your information with other healthcare providers involved in your care, including:
- Your primary care physician
- Specialist physicians
- Pharmacies for prescriptions
- Emergency medical services
Business Associates
We work with trusted business associates who help us provide our services. These partners are bound by strict confidentiality agreements and HIPAA Business Associate Agreements to ensure your information remains protected.
Legal Requirements
We may disclose your information when required by law, including:
- Court orders and legal proceedings
- Public health reporting
- Child or elder abuse reporting
- Threats to public safety
6️⃣ Your Privacy Rights
HIPAA Patient Rights
Under HIPAA and other privacy laws, you have several important rights regarding your health information. These rights are designed to give you control over your personal health data.
Right to Access
You have the right to inspect and obtain copies of your medical records.
How to request: Through your patient portal or by contacting our Privacy Officer
Right to Amendment
You can request corrections to your medical records if you believe they contain errors.
Process: Submit written request with supporting documentation
Right to Restrictions
You can request restrictions on how we use or disclose your health information.
Note: We may not be able to agree to all requested restrictions
Right to an Accounting
You can request a list of disclosures we have made of your health information.
Covers: Disclosures other than treatment, payment, or operations
Right to File a Complaint
You have the right to file a complaint if you believe your privacy rights have been violated.
File with Us
Contact our Privacy Officer directly
File with HHS
Department of Health and Human Services
7️⃣ Data Security Measures
Enterprise-Grade Security
We implement comprehensive security measures to protect your information using industry-leading technologies and best practices that exceed HIPAA requirements.
Technical Safeguards
- 256-bit SSL encryption
- AES-256 data encryption
- Multi-factor authentication
- Intrusion detection systems
- Regular penetration testing
Administrative Safeguards
- Privacy & Security Officers
- Employee training programs
- Role-based access controls
- Incident response procedures
- Regular risk assessments
Physical Safeguards
- Secure data centers
- 24/7 monitoring
- Biometric access controls
- Environmental controls
- Secure media disposal
8️⃣ Data Retention
We retain your information in accordance with legal requirements, medical best practices, and regulatory guidelines:
Medical Records
Minimum 5 months after last consultation
Billing Information
1 year for tax and audit purposes
Technical Logs
1 year for security monitoring
Marketing Preferences
Until you opt out or request deletion
9️⃣ International Data Transfers
Data Location and Transfers
Your information is primarily stored and processed in the United States in HIPAA-compliant data centers. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
International Transfer Safeguards:
- • Adequacy decisions or appropriate safeguards
- • Standard contractual clauses
- • Binding corporate rules where applicable
- • Explicit consent when required
🔟 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make changes, we will:
Notification Process
- • Post updated policy on our website
- • Send email notification to users
- • Update "Last Modified" date
- • Provide 30-day notice for material changes
Your Options
- • Review changes before they take effect
- • Contact us with questions
- • Request account deletion if you disagree
- • Continued use implies acceptance
The updated policy will be effective immediately upon posting, and your continued use of our services after the effective date constitutes acceptance of the revised policy.